The Pro.innova.com website is meant to supplement not replace regular diagnostic
and troubleshooting practices and procedures. The Pro.innova.com website contents, including
text, graphics, images and other information ("Content") are for informational purposes
The Innova device and website are meant to provide a basic overview of probable
causes for faults associated with electronic- and emissions-related systems in a
vehicle. Probable cause(s) and Verified Fix(es) are based on years of historical
data compiled by ASE Certified Master Technicians. They are organized from most
probable to least probable. Estimates are based on parts costs available at the
time of data collection. The Verified Fix / Solutions do not include the diagnostic
time, which will vary from one repair shop to another.
It is not recommended that you make repairs based solely on the information obtained
through the Pro.innova.com website or from a Diagnostic Trouble Code (DTC) retrieved
using any Innova tester. This site and the related diagnostic tools should be used
as a guide in determining the appropriate diagnostic and troubleshooting procedures
to isolate the cause(s) of of a given malfunction.
Any and all information collected at this site will be kept strictly confidential
and will not be sold, reused, rented, loaned, or otherwise disclosed to any outside
third-party. Any and all information provided by you will be held with the utmost
care, and will not be used in ways that you have not consented to.
Collection of personal information
Several sections of the Pro.innova.com website request and collect personal identifiable
information, such as your e-mail address, name, home or work address or telephone
number. The provided information will only be used to provide you with any and all
requested information and will NOT be sold, reused, rented, loaned, or otherwise
disclosed without your authorization.
Use of your personal information
All the personal identifiable information and related information provided by you
will only be used as authorized by you. This information will NOT be shared with
third parties for commercial purposes. The consented information provided by you
can and may be used in the following ways:
To support customer questions regarding any of the products offered in this website
To improve our product
To improve the content and service of our website
To alert you of new products, special offers and other information related to car
To service our accounts
In addition, you have the right to modify all personal information provided by you
by contacting us. (See below for contact information)
A cookie is a text file that is placed on your hard disk by an Internet web server.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies
are uniquely assigned to you, and can only be read by a web server in the domain
that issued the cookie to you.
This website collects "cookie" information to personalize your browsing experience
and to provide you better service and information about your needs and interests.
Most Web browsers have the ability to accept or decline "cookies". Popular browsers
such as Microsoft® Internet Explorer, Apple® Safari and Firefox® automatically
accept cookies, but you can modify their setting to decline cookies if you desire.
decline cookies you may not be able to view all its features.
Web Server Security Practices
All information collected by our server is protected through a firewall, which prevents
outside visitors to collect any information about you. Internally, the information
is redirected and stored in a secure and isolated server that is only accessible
by authorized personnel.
The use of the Pro.innova.com Content is at your own risk. When using the Pro.innova.com
system, information will be transmitted in a way that may be beyond the control
and jurisdiction of IEC, and its suppliers. Therefore, IEC and its affiliate companies
assume no liability for or relating to the delay, failure, interruption or corruption
of any data or other information transmitted in connection with use of an Internet
/ web browser connection.
EXCEPT AS SPECIFICALLY PROVIDED HEREIN OR OTHERWISE REQUIRED BY LAW, IEC MAKE NO
REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED. BY WAY OF EXAMPLE, BUT NOT
OF LIMITATION, IEC MAKE NO REPRESENTATIONS OR WARRANTIES OF MERCHANTABLITY OR FITNESS
FOR ANY PARTICULAR PURPOSE. IEC SHALL IN NO EVENT BE LIABLE TO YOU, YOUR SUCCESSORS,
CUSTOMERS OR ANY OTHER THIRD PARTY, FOR ANY DAMAGES, WHETHER DIRECT OR INDIRECT,
SPECIAL OR GENERAL, CONSEQUENTIAL OR INCIDENTAL, ARISING FROM ANY LOSS CLAIMED AS
A RESULT OF THE USE OF THE Innova VEHCILE DIAGNOSTIC TOOL OR THE ASSOCIATED VEHICLE
DIAGNOSTIC INFORMATION DATABASE
Pro.innova.com offers some services that allow you to record and store information in
a password-protected area, such as Login information. You are responsible for taking
all reasonable steps to ensure that no unauthorized person shall have access to
your Pro.innova.com passwords or accounts. You grant IEC and all other persons or entities
involved in the operation of the Site the right to transmit, monitor, retrieve,
store, and use your information in connection with the operation of the Site. IEC
does not assume any responsibility or liability for any information you submit.
Pro.innova.com "Public Areas"
If you use a public area of the Pro.innova.com website, such as a chat room or bulletin
board, you are solely responsible for your own communications, the consequences
of posting those communications, and your reliance on any communications found in
the Public Areas. IEC and its licensors are not responsible for the consequences
of any communications in the Public Areas.
3rd Party Links and Content
Pro.innova.com may provide links to third-party web sites. IEC does not endorse the
content on any such third-party websites, nor is IEC responsible for the content
of linked third-party sites. Your use of third-party websites is at your own risk
and subject to the terms and conditions of use for such sites.
You agree to defend, indemnify, and hold IEC, its management team, employees, agents,
licensors, and suppliers, harmless from and against any claims, actions or demands,
liabilities and settlements including without limitation, reasonable legal and accounting
fees, resulting from, or alleged to result from, your violation of these Terms and
Some of the material provided in the Pro.innova.com database is under license from third
party organizations. No part of this content may be reproduced or transmitted in
any form or by any means, electronic or mechanical, including photocopying, recording,
storage in an information retrieval system, or otherwise, without the written permission
of the licensed publisher. Any unauthorized commercial use, resale or mailing list
database development, utilization or application is also prohibited.
Any use of the Content not expressly permitted by these Terms and Conditions is
a breach of these Terms and Conditions and may violate copyright, trademark, and
other laws. Content and features are subject to change or termination without notice
at the editorial discretion of IEC All rights not expressly granted herein are reserved
to Pro.innova.com and its licensors.
If you violate any of these Terms and Conditions, your permission to use the Content
automatically terminates and you must immediately destroy any copies you have made
of any portion of the Content.
One or more of these patents apply to IEC: 6,687,584, 6,941,203, 6,947,816, other
patents pending. Except as specifically provided herein, nothing contained herein
shall be construed as conferring by implication, stopple or otherwise the granting
of any license or right under any such patent.
Questions or comments regarding this website or our policies? Please contact us
Technical Service Center
17352 Von Karman Ave.
Irvine, CA 92614