Troubleshooting

part #:3100f - CanOBD2® Diagnostic Tool™

Please select a question from the choices below. You may also click on the buttons on the left to download the manual for this tool, download the most current version of software or shop for accessories.

    Commonly Asked Questions

  • How can I update the Code Reader firmware?
  • What is Freeze Frame data?
  • Will this Code Reader work on vehicles outside the US or Canada?
  • With what model years is the Code Reader compatible?
  • If I lose or damage my software CD, do I have to buy another one?
  • Can I retrieve manufacturer-specific Diagnostics Trouble Codes (DTCs) with this Code Reader?
  • Are there adapters available to allow this Code Reader to access OBD1 systems?
  • Will this Code Reader display a vehicle’s VIN?
  • Will the Code Reader damage my vehicle’s electronic systems?
  • What extra features does the software offer?
  • What is the purpose of the EMISSION STATUS LEDs?
  • Does this Code Reader support Extended CAN?
  • Will this Code Reader read codes from my vehicles ABS computer?
  • Can I use the Code Reader with the engine running?
  • Why do the Monitor icons continue to flash?
  • Is this Code Reader “ready to use” out of the package, or does it need to be updated first?
  • Will this Code Reader work on “full size" trucks or motor homes?
  • Why doesn’t the Owner’s Manual provide definitions for all of the available codes?
  • I lost my Owner’s Manual, where can I get another one?
  • Does this Code Reader display Freeze Frame data?
  • Will this Code Reader erase codes and turn the Malfunction Indicator Lamp (MIL) off?
  • Do I need adapters for different vehicles?
  • Where can I get code definitions for the codes I retrieved if definitions are not available through the Code Reader?
  • Can I retrieve Body, Traction Control or Air Bag codes using this Code Reader?
  • Why does the “Unable to establish link” message display?
  • Will this Code Reader read and display Live Data?
  • Will this Code Reader work on diesel vehicles?
  • Will this Code Reader erase codes and turn the ABS warning light off?
  • Why does my cable have 14 pins instead of 16 pins?